1. Privacy Policy

Reservation / Confirmation

You can book and pay directly by our booking online tool at

Email: operator@catbagreentrail.com

Or call: +84 982.18.6798 for further supporting

We will reply very soon

When booking with CatBa GeeenTrail, you trust us with your information. This Privacy Policy is designed to assist you in understanding how we will collect, use and safeguard any personal information you provide. We hope that this disclosure will help increase your confidence in CatBa GreenTrail,. 

Personal Information

CatBa GreenTrail collect your personal information such as names, addresses, email addresses. This information will not be sold, rented, leased or forwarded to any third party for or used for other commercial purposes.

CatBa GreenTrail has implemented a process which is intended to protect user information and maintain security of data. 

Security Procedures to Protect Information

Your credit card details are provided highest security. Our payment system is secured using the latest SSL (Secure Sockets Layer) technologies which powered by VeriSign and ensures that your confidential data is encrypted for your protection. The information is collect only when you agree to our terms and conditions and make payment through our paygate.

You can help to maintain the security of your online transactions by not sharing your booking number or password with anyone. 

For more information about ssl and our secured data transmission, please click here.

Deposit

30% total cost per person is required to secure your reservation.

For late reservation (less 4 day before the departure date of the trip) full payment for the trip is required.

Final Payment

Final payment will be made by cash or credit card at Cat Ba Green Trail Office on your arrival date in Cat Ba Island.

Cancellation:

If cancelled or modified more than 4 days before the date of departure, no penalty will be charged. If cancelled or modified fewer than 4 days before the date of departure, 25% of the booking item amount will be charged. In case of no-show, the full booking item amount will be charged.

Other fee

The deposit fee or final payment fee of the trip is not including in trip price when you make bank transfer or credit card payment (customer has to pay for these fees) if you pay by cash is no fee.

2. Available Payment Options

Third-party payment

Pay by VISA Card, MasterCard, American Express, JCB, … through www.OnePay.vn

We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn). All card information is processed through SSL protocol with international card security. Card information will only be stored on the MasterCard system.

After choosing the preferred payment option, online payment is made through the URL beginning with: https://onepay.vn…. Please fill in the necessary information as prompted on the screen and proceed accordingly.

The system will take a few seconds to process the transaction result from OnePAY payment gateway. The webpage will then redirect back to https://www.catbagreentrail.com….with the transaction result (success or failure). At the same time, an email will be sent to the provided email address with detailed booking confirmation or failed payment notice.

A transaction may not be successful due to various reasons, such as incorrect card information, exceeded credit balance, etc. In the case that the card information is correct but the transaction result was not received from the payment gateway or from us; Please do not try to make another payment. Contact us to get the transaction result and confirmation of the Booking.

Section:         Online Sales Team

Hotline:         (+84) 982.186.798

Email:           operator@catbagreentrail.com

Direct payment

Pay by bank transfer

Transfer money to our bank account as following:

  • BENEFICIARY’S ACCOUNT: 0031000690777
  • BENEFICIARY’S BANK: JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM, HAI PHONG SOUTHERN BRANCH
  • ADDRESS: Hai Phong Branch. 11 Hoang Dieu, Hai Phong City
  • SWIFT CODE: BFTVVNVX103
  • BENEFICIARY’S NAME: DAO MANH LINH

Pay by Western Union

You can follow details in Vietnamese below:

  • Full name:  Dao Manh Linh (First Name: Manh Linh; Last Name: Dao)
  • ID Number: 031247753
  • Date Provided: 31/3/2014, Hai Phong Police Provided
  • Address: …………………………………………………..
  • When you transfer money to our account. Your bank  will give you a code,  you send  the code to us.

We recommend Western Union, it is easier and much cheaper than Bank transfer.

Pay in cash or by credit/ debit card at our office

Guests are welcome to visit the Cat Ba Green Trail Office to make payment in cash or with a credit/ debit card to pay via POS.

Address: 194 Mot Thang Tu street, Cat Ba town, Hai Phong city, Viet Nam

Phone: (+84) 225. 3.887.797

Hotline: (+84) 982.186.798

Payment issues

In case payment via third-party gateways does not go through, kindly contact our support team via operator@catbagreentrail.com or hotline (+84) 982.186.798 to receive direct assistance. Please do not try to make another payment before receiving our confirmation and/or instruction.

Payment for additional cruise services can be made after booking by contacting our support team to receive a secured payment link via email.

If any payment issue is encountered during online reservation, Please inform us for instant support via:

Email: operator@catbagreentrail.com

Phone: (+84) 225. 3.887.797

Hotline: (+84) 982.186.798

About the third parties

OnePay (www.OnePay.vn)

OnePay is an official online payment provider in Vietnam by MasterCard International. The gateway accepts payment via all popular international cards such as VISA, MasterCard, American Express, JCB, etc. After submitting payment, customers will receive the transaction’s result within 2 to 5 seconds.

OnePay uses SSL Verisign® over internet transaction under 3D-Secure program by respective credit card companies. OnePay is the representative of the MaterCard Internet Gateway Service (MiGS) in Vietnam. Card information is protected during transmission by Secure Sockets Layer (SSL/168 bit) software, which encrypts any information provided.

OnePAY – MiGS payment system meets PCI Data Security Standard of the PCI Security Standards Council (http://www.pcisecuritystandards.org). OnePAY – MiGS payment system also joins 3D- Secure program of Visa, MasterCard and JCB.

OnePAY jsc – Head Office:

5th Floor, BIDV Tower,
194 Tran Quang Khai street, Hanoi, Vietnam.
t (84) 4 3936 6668 | f (84) 4 3936 6669